As well as coming together to learn, there is also the need to support individual staff with particular issues. The first port of call is the collective knowledge base of “how to” information, developed in the community. The next source of support is your peers whom you met through the community of learning, but there may still be the need for help from a system expert at the end of the phone or on email.
ENCLUDE CRM Membership support provides this resource as Community Members can email or ring during office hours and get an expert to resolve the issue immediately or direct them to the needed resource. To find out more please contact us.